Tracking ability on damaged disks

Speed of access, Sony repair policy

I've had a really bad run of luck with Sony products recently, from the CD player to VCR to Laser Disk Player (yes, I still use one).

When I purchased the CA7ES I also got the extended warranty, which I assumed would be hassle free. However, when I complained about a grinding noise and long change time (twice), the technician concluded that it did not impede operation and so did not warrant repair. All their customer service department could offer was their sympathy. With about $3500 worth of Sony products in my home I expected better. Their technicians also estimated VCR repairs at $300 which I was able to get elsewhere for $88. Go figure.

Yes, I consider myself an audiophile (for the past 25 years) but in future will purchase on price like any other commodity. Funny, my 16 year old NAD still works just fine. Sony, you've blown it.

Similar Products Used:

NAD single and Sony Carousel CD Players