VinceMundo

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 2.00 votes

Price Paid:  $799.00 from Costco

Summary:
Disappointing product! Unit power supply failed after 2 years and 10 months of service, and replacement part is no longer available anywhere, so unit can not be fixed. Fortunately for me Costco honored their replacement policy in place at the time I bought the TV set in February 2006. I contacted their concierge service that instructed me to take it in to a local repair service. The repair service confirmed what I had already deduced by reading reviews online, that parts are no longer available. The concierge service instructed me to return the set to a Costco warehouse and workout a satisfactory deal with the warehouse manager. I did just that, there was no drama involved. As it turned out I got a 32" Vizio 1028p set that is currently selling for $549 as a replacement. Considering I had the original set for two years, and that Costco no longer offeres their generous return policy in place, this was a very fair accomidation.

Strengths:
Set work well until the power supply issue.

Weaknesses:
Short life span. When you pay $800 for a TV, you expect more than 2 years service and there is an expectation that repairs will be available if needed.

Similar Products Used:
$2400 AKAI 42inch Plasma Set purchased in 2004. Developed a line of defective pixels after one week of use, exchanged.

Peter Flagg

Overall Rating
 3 of 5

Value Rating
 2 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $799.00 from Costco

Summary:
Same thing for me too. I purchased my AKAI Purchased in March 2006, 27 in wide screen LCD TV w/DVD Player. Screen has many burn spots but didn't matter until I got the flashing Red LD - can't even get my DVD out of the damn thing. Spent 3 months trying to get an answer only to tell me that no repair place or AKAI for that matter created the power supply anymore There is a number for technical support but they too are worthless and non responsive via phone or eMail other than to tell you they will get back to you. The only good thing that came out of this was even though I purchased it in March 2006, it was before Costco put the 2 year limit on electronic purchase returns in 2007 - Costco refunded all my money (I had all the paperwork including the remote, receipts and prints of blogs). If you purchased ( i believe after 2/07) good luck, should just throw it out, or better said out of luck. I'll never buy another AKAI product again. The refund allowed me to buy another flat screen and save $300 bucks on the backend.

Strengths:
It was great while it lasted, crisp picture and the built-in DVD was a plus.

Weaknesses:
Stand was always wobbly, so we went to a wall mount within our entertainment center to pull it away and out (sway mount). Other then the power issues, I liked it, I just expected more from a TV then 2.5 years.

deebo24

Overall Rating
 1 of 5

Value Rating
 2 of 5

Used product for
More than 1 year

Visitors rate this review
4.00 of 5, 4.00 votes

Price Paid:  $699.00 from Costco

Summary:
Had the same flashing red infrared red light problem that previous reviewer Harry had. Same problem with tryng to get technical assistance via phone (limited hours). They don't address the flashing red light problem in the troubleshooting secton of the manual because they don't want you to know you're up the creek.

Luckily I stumbled accross the fixya web-site. Was able to get very quick and detailed answers from the the online technicians.

The failure is in the SMPS. If you know what you're doing (I'm clueless) it's supposed to be easily removed and replaced. The part can be purchased for $70.00 plus shipping. Because it's such a common failure technicians buy them by the case which causes them to be out of stock.

I was told some of don't even last a year and most will see a major breakdown within 3 years.Fortunately for me the television failed before the two year return deadline Costco now enforces for electronics. I was able to get a full cash refund.

You will need both the product manual and remote to complete the return so make sure to keep all your paperwork.

All the other televisions I ever owned lasted 15-25 years. I was really shocked that eventhough I was buying a lesser priced LCD that it would breakdown so quickly.

Hope this information helps someone else!

Strengths:
Great television and DVD player until it just suddenly brokedown.

Weaknesses:
Too short of a life.

Price Paid:  $799.00 from Costco

Summary:
Purchased the 27 in wide screen LCD TV w/DVD Player a little over a year and 3 months ago. Television screen has 4 burn in spots and cut off today. The infrared button is flashing and I am unable to get the system to respond to manual or remote prompts. There is a number for technical support and advice to contack tech support before contacting the store where purchased, however, the tech support number is only good Monday through Friday, PST. Of course I didn't purchase an extended warranty as I find the additional expense such a waste and often don't get the opportunity to use it. I don't know if there is a significant problem or something minor, The manual is vague in the problem/solution area. Thought I might get on line support/information and that was a bust as well. I know this is not a popular brand but thought I would have gotten more use from this product given the price and manufacturer

Strengths:
Surround sound and picture quality as well as DVD component and zoom features. Light weight and size make this ideal for bedroom.

Weaknesses:
Short shelf life, no on-line or telephone technical support available Saturdays or Sundays.