|
Review 1 of 15
Price Paid:
$3600.00 Summary:
To the surprise of no one I had the same problems with this set as many others. During the warranty period it would not come on. It spent three weeks in the shop and was repaired under warranty. When I got it back occassionaly it would turn off by itself, but come right back on at the touch of the button.
Then, one day after the set was about 18 months old it would not come on again. I called repair and they picked the set up to take to their shop.
I by passed the 800 Thomson number as they do not provide much help and wrote directly to a Thomson executive. My complaint was that Thomson did not offer an extended warranty on the entire set. They did offer one on the picture tube which, according to the repair folks, was the last item that would fail on this particular set. My beef was that Thomson should stand behind their product and offer a warranty...just like every other mfg.
The exec. replied that someone would get back to me the next day with 'positive' news. The next day I received a call and they offered to pay for any repairs needed even though it was out of warranty. This far exceeded my request or expecations.
Two weeks later the repair shop calls and says that the set is unfixable as the parts needed are no longer available nor are they being manufactured. Oh, great. I called my contact at Thomson again and explain the new problem. She calls me back that afternoon and says that she has good news and bad news. Bad news...set cannot be repaired. Good news... is that they will be sending me a brand new set. A HDLP61W151. It is 4" smaller, but new technology by Texas Instruments. It is a table model and they even sent along the stand which is not cheap.
The HD65W20 was a terrific set...when it worked. I doubt any other mfg. could duplicate its magnificent picture. It just had some floors in the design or parts or something to give tremendous headaches.
I am so pleased with Thomson. They stepped up to the plate when they did not have to in backing their product. The people who did this for me are the best in the business. Professional, caring and efficient. Strengths:
Outstanding picture quality. Great size. Great sound. The set even looks good. Weaknesses:
Build quality. No extended warranty available through Thomson on entire set.
| 
2 of 5
3 of 5
1 of 5
