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Review NaN of
Price Paid:
$930.00
from online Summary:
I wish that I had found this website BEFORE I purchased my Pioneer VSX-27TX.
I researched and researched many different A/V Receivers. Carefully reading specs and comparing prices. I was so proud of myself when I finally made my decision to purchase the Pioneer VSX-27TX.
The day finally came, I wouldn't let the long difficult set-up dampen my anticipation. I slid "Independence Day" into my DVD player (Pioneer Elite DV-05, which is awesome but a different review)and WOW!!! I was completely in awe. The highs were so clear and lows rumbled without any distortion. My hair literally stood on end. This was even more then what I hoped for. I felt like an audiophile.
But after 9 months, I felt like an idiot. I do not have to list the problems I was having. They have been well documented by others. The biggest message I want to relay is Pioneer knows about this problem. They refuse to recall this receiver when they rightfully should. I had a very rough time getting this resolved from Pioneer. Although I bought this unit new (factory sealed), it was not from an authorized dealer. I had to make phone calls, write letters, send faxes before Pioneer made this right.
They first agreed only to pay for the repairs but after it failed again after 3 short months I was embarrassed and pissed. I began writing them letters until finally a Pioneer rep offered a resolution. They agreed to sell a new 47TX for $1200 or swap a refurbished 37TX at no charge. Although I was not happy to settle with a reburshed unit, it was my only choice since the 47TX was just out of my budget. In addition, I wasn't too sure I wanted to reinvest $1200 into a product I had recently lost faith in.
On the bright side, I haven't had any problems with the reburbed 37TX. But for whatever reason it just doesn't sound as good as the first time I fired up the 27TX. I actually believe the unit works fine, I just think the experience soured me a bit. Would I buy anoth Pioneer product? Thats a tough answer. My Pioneer DVD player is the best (non progressive scan)unit I seen. I am thrilled with it.
But I don't think I would buy it from anyone but an authorized dealer. And buying it from a dealer pretty much makes it unaffordable. Strengths:
Great Sound. Looks like a piece of art.
If not for the problems, I would give this unit 5 stars. A little pricey but the performance was breathtaking. Weaknesses:
Problems with the 3 tier circuitry overheating and melting itself.
My experience with Pioneer customer service was poor. Similar Products Used:
Onkyo, Denon, Yamaha
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