|
Review NaN of
Price Paid:
$300.00
from Sears Summary: Very happy with this player until it got all jammed up one day on its own. Cleared it out and snapped the arm back in place (like others I've read, this seems somewhat common). Unfortunately it now does not load cds correctly, every 3 to 4 cds gets spit back out. Anyway, the only complaint about the unit it Pioneer's support of it. I dropped it off for service at Sears like Pioneer told me to, a month later I get it back "could not verify complaint" and they didn't repair it, still broken. I call Pioneer to try and have them send an exchange for it, they say no, and give me the name of another service center. I call them and they say 3 weeks just to GET to the unit, then another 2-3 to fix it, more if they need parts. Call Pioneer back, "you can ship it to this place in California, they are faster". At my expense of course, and I've already been without it for a month. Anyway, I'm now fighting with Sears to get them to replace the unit since their repair center messed up. Anyway, other than that, awesome unit, I could get a Sony to replace it from sears, but I'm willing to fight it out to get the better unit! Strengths: Audio quality
Video Quality (except the Matrix, has some problems with black scenes)
GUI Weaknesses: Customer Service is VERY poor, even though it says on the web site "our CS reps are empowered to do ANYTHING necessary to satisfy the customer". Yeah right.
|